You can create customer service personas and

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If you have received the complaints mentioned above, it is time to take action to reverse this situation! Plan to receive complaints firstly, it is important to have a plan for customer service. If not, the team receives complaints, doesn't know what to do and could make the situation worse. Then, create an action plan for the sac.

establish common scenarios, based on the main customer complaints bc data mexico user list we showed before. This way, it is possible to define a standard procedure for each type of complaint — without forgetting to evaluate the specificity of each situation and each customer. Anticipate complaintsbetter than receiving a call from an indignant customer is anticipating the complaint.

This way, you avoid straining your relationship with the customer. To do this, you can do active after-sales work, which is not limited to receiving customer contacts, but also goes after them to improve their post-purchase experience. This attitude can be implemented in satisfaction surveys, which carry out follow-up after a purchase to understand what the experience was like.