Our work was recognized at the X-Ray Awards

[sumaiyakhatun26]

Our work was recognized at the X-Ray Awards, where we won an award for managing social networks using artificial intelligence. Why am I telling this? Because this is the first case that I call a “hype case.” A bank with a complex structure with numerous regulations created an MVP, launched it, and was able to cover the information space with its innovations, winning the attention of the audience.

This work not only earned us the X-Ray Awards, but also pioneered a new approach to AI italy consumer email list marketing campaigns. This experience has allowed us to form new strategies that we continue to develop and refine.

Using artificial intelligence in the contact center
Using artificial intelligence in the contact center

Introducing artificial intelligence into the contact center is a decision we made recently, although the contact center itself has been an integral part of the bank's operations for many years. This topic is especially close to me, because I started my career in the contact center, working there for two years.

Working in a contact center is a difficult and exhausting task.

Working in a contact center is a difficult and exhausting task. Let's remember 2014, when the occupation of Crimea and the fighting in Donbas took place. The flow of calls was so large that customers waited on the line for 15-20 minutes. People were worried, they wanted to understand how to withdraw their funds and what to do in a crisis.