Customer Service: 33 Essential Strategies to Build Customer Loyalty

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What is quality customer service?
32 Best Customer Service Strategies: What Are They?
Don't focus all your investment on sales
Always keep customer retention in mind
Understand who your customer is and what they need
Practice empathy
Use easy words and avoid technical terms
Attention to Portuguese
Adapt customer moj database to the circumstances
Exercise patience
Understand the customer's problem before acting
Reduce waiting time for resolving demands
Invest in self-service
Introduce chatbots to streamline communication
Create an omnichannel strategy
Anticipate and solve problems
Surprise your customer
Invest in Customer Success
Collect feedback
Share changes with customers
Continuously improve your processes
Continuously measure a customer's referral potential (NPS)
Invest in amazing people?
Motivate your team
Do trainings
Have a good organizational climate
Always be aware of service metrics
Admit your mistakes
Have a close relationship with the sales team
Be honest with the customer and the team
Have an after-sales service
Create relationships
Give the same attention to all customers
Always have a good practices guide nearby
Use a call center system
Creating and implementing customer service strategies is the first step to ensuring that you never again hear from a customer: “I’ll never set foot here again!”

Who has never said this after receiving bad service somewhere? Well, there is no way around it. When customer service is bad, the quality of the product/service hardly matters.

This is the reality for at least 61% of consumers who say that being well served is a more relevant factor than the price or quality of the service or product contracted.

Just one negative experience is enough for 56% of consumers to never do business with the company again.

Nowadays, in such a competitive market, the public has countless options of companies that provide the same service at their disposal. Therefore, the least that people expect from any place is quality service . And they are right to want that, right?

If you want to better understand what quality customer service is , and want to know the best customer service strategies, check out our post. We have lots of interesting tips to give you!

What is quality customer service?
Have you ever wondered why we are so afraid to contact any company's support ?

Well, the answer is simple. We simply don't want to be poorly served and, on top of that, not have our problem resolved, and unfortunately, this is the reality of many calls we make to companies with which we have a relationship.


In general, good customer service doesn’t just mean responding to messages quickly, answering phone calls or interacting on social media. It’s much more than that.

Quality service has the following objectives:

Preserve the relationship with the customer;
Make him feel valued;
Look for efficient ways to solve your problem.
It is not enough to listen to the consumer and repeat the same phrases – already known to him.

You need to create real connections . Want to know how to do this? Then stay with us!

>>> Read also: 9 foolproof steps to provide good customer service

32 Best Customer Service Strategies: What Are They?
There are countless customer service strategies and ways to build connections and provide great service.