What is knowledge management and how to apply it in your company

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Is there Knowledge Management?
What is Knowledge Management?
The spiral of knowledge
Explicit and implicit knowledge
Knowledge visualization
The visualization of wisdom
A case of lack of knowledge management
The QQOOCPQ methodology for the visual representation of information
Who?
Which?
What?
Where?
When?
As?
Why?
As?
Knowledge Base: the fundamental tool for line database knowledge into information in organizations
Use cases of a BC
Team engagement
Improved customer satisfaction index
Enables self-service
Faster service
Facilitates employee training
Movidesk Knowledge Base (Zenvia Service)
We would like to start this article by citing another one from the Movidesk Blog (Zenvia Service), called Information management in your company .

Information management and knowledge management in corporate environments are the basis of what a company does. Processes related to decision-making, planning and action strategies are highly impacted by the correct management of information in your company.

Information Management in your company – Movidesk Blog (Zenvia Service)
In the article on information management, we invite everyone to take a journey through a sea of ​​data, on our vessel called information.

The two articles are connected, because understanding the importance of information and knowledge, as well as the management of both within an organizational context, is a matter of survival today.

There is not a single process, in any type of company, that does not require information to be executed and that can generate knowledge.

Boost your results and ensure your team's excellent performance with the customer service goals infographic. Download it now!

So in this article we continue our journey through rough seas, but now knowing that we have tools to help us stay the course. To begin, let’s ask ourselves a question:

Is there Knowledge Management?
In this article, we have a first objective: to make it clear that there is a little confusion between Information Management and Knowledge Management. This question is simple to answer but raises some questions:

How to manage knowledge?
How to turn information into knowledge?
Is it possible to do this process in a company?
Before answering these questions we need to talk again about Information Flow :

Data are elements that, when organized in a context, generate information. And knowledge is generated when information is structured and interpreted by an individual (or group of individuals).

How to manage information in your company?
Therefore, knowledge is something explicitly internal. It happens and is inside your mind. And how can an organization manage something that is in the heads of its employees?

Of course, this is a vision based on the idea of ​​flow, of processes, but let's not lose our way.

Then…