Offer discounts on product pages of the same nature

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If a customer stays on the same product for a long time, such as "Junghan Cartoon Socks", the marketing team sets it up that if the customer has visited 2 product pages and stayed for more than 10 seconds, the offer of "any 5 pairs for 249 yuan" will be triggered, which will make the original Customers who are interested in the style are more willing to place an order.

A last resort in the shopping cart for customers who run away without checking out
Before checkout, "What's wrong with Ahua" uses the Omnichat shopping cart remarketing function to trigger a message of "Join a LINE account to get free shipping coupons" to encourage customers to join LINE. After that, as long as the customer leaves without checking out, the system will automatically send a checkout reminder notification to the customer's LINE, and write "As long as you order now, you will get a 10% discount", which greatly increases the motivation of the customer to come back and check out.

The first message of shopping cart remarketing has a malaysia email list conversion rate of 9% and ROAS 47, and the second message has a conversion rate of 8.6% and ROAS 59. The performance is outstanding!

Complete customer service functions allow colleagues to handle customer issues efficiently
Generally, retail e-commerce companies have multiple customer service channels, including FB Messenger, LINE, official website and even IG. To respond to customer questions, they often have to open multiple apps at the same time and be on call at any time.

Anxious customers sometimes send private messages through multiple channels at the same time, for example, if they want to return or exchange goods, or if they want to know if the goods have arrived. At this time, it is difficult for customer service staff to distinguish whether the customers who inquire through different channels are the same person.