Search Tip Show clients their progress Whether it's an annual report or just monthly, show your clients their achievements. They need to know if they've made any progress, they need to know how many hours they've spent creating a video or creating a sketch using your product. YouTube shares this report in user accounts, Grammarly sends personalized reports to each client weekly. Report on user progress (Source: Grammarly Email) Not only is it a good way to keep your customers informed, but it is also a good way to remind them about you.
Tip Give your users easy access to technical support cyprus telegram number list Customers should be able to contact technical support whenever they need it. On your site, in user accounts, in emails, there should always be an option “Contact our support team.” The-Contact-Us-Option in SaaS-Emails (Source: SparkPost Email) Please note that you could create and reuse email elements across multiple emails with our Modules option. It saves you a lot of time in email production.
Reusable Modules Save Time on Email Production with Stripo Join Now What does technical support have to do with improving churn in SaaS services? The support team is part of those who establish communication with customers. According to Zendesk, around ⅓ of your customers could leave after just one miscommunication with support. of users, Zendesk says, get upset if they have to repeat their problems/preferences/payment methods to different representatives on your customer service team.