How to install an online chat platform on your website?

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Choose a platform to install online chat
There are several features you should look for when choosing an online chat platform. Your online chat will need to have:

Message templates . These templates are reusable blocks of text designed for specific situations. This will save your agents time and allow them to respond faster.
Labels . Labels allow you to identify and categorize chats so agents can conveniently find them.
Archive . Many customers will communicate with your company more than once, and it's important for agents to have access to their previous chats so they can understand the context.
CRM Integration – Integrating your online chat with your CRM will allow agents to work more efficiently.
Customizable design . It is important that your online chat has a design similar to that of your website.
Auto Greeting – Auto greetings invite users to use online chat.
Reports . Your online chat reports will help you understand how your customers behave.
Install the online chat code on your website
This is perhaps the easiest part. After purchasing the online chat platform license, installing the vp hr email list online chat platform on your website usually consists of simply pasting a code into the backend of your website.

You can then use the online chat interface to customize it and activate its features.

Strategically display the online chat option on your website
The next thing you need to decide is where and when you want users to see your online chat. To do this, you need to be clear about your sales strategy and know which parts of the process need strengthening.

For example, your live chat could appear as soon as the user reaches your homepage or when they are in the shopping cart. It could also appear when the user has spent a certain amount of time on any page.

Wherever you put it, remember that customers will need different types of messages depending on where they are in the sales process.