There is no doubt that defaulting on payments is one of the main problems in the business world. When customers fail to pay, the business owner is unable to honor his or her commitments, leaving his or her accounts in the red.
In view of this, it is sometimes necessary to take out loans and, without balanced management, the company's financial life can enter a negative trend and bring many negative impacts to everyone.
To avoid this scenario, it is essential that the institution avoids debts and defaulting customers. However, the entrepreneur only finds out whether the customer pays or not when he or she actually makes the payment. In these cases, the only option left for the company to do is to collect the payment and wait for the best solution for both parties.
According to the Central Bank , around 63 million Brazilians are in default, as are 44% of Brazilian families. Sometimes, the lack of payment is not due to ill will, but rather due to unforeseen circumstances, such as job loss, illness in the family, among other factors.
This reality is quite common in a call center company that collects debts for its clients, seeking to avoid this chaotic situation. To do this, it is essential to learn how to collect from a person. After all, above all, those who deal directly with the public must be flexible and patient.
Are you interested in this topic and want to know how to get cayman islands whatsapp data this task done with ease? Then continue reading and check out our tips!
1. Send notices and reminders
As the saying goes, prevention is better than cure, right? So, there's nothing wiser than contacting the customer before the bill is due. But don't worry. This isn't to charge them, it's just to alert them about the due date. This way, they can plan their bills better.
In this sense, the ideal is to send a notice by SMS, WhatsApp or even by email. The important thing is that he is aware that the deadline is approaching.
One message per week is more than enough for a first contact, so start alerting him on Monday. If he doesn't respond, you can insist on Wednesday and, if he still doesn't respond, on Monday again.
However, avoid sending daily messages to avoid irritation and setbacks. Give him time to organize himself and then send a response.
2. Provide benefits to regular customers
An effective strategy is to offer exclusive benefits to customers who pay on time. There is no rule here. The key is that the customer feels interested in the benefits and insists on paying the amounts on the stipulated date.
To have greater control, you can create a customer registry. This allows you to track defaulters, late payers and punctual payers.
Want an idea to reward the latter? How about, for example, creating a raffle every year-end, offering a trip, in which only customers in good standing will participate.
Remember: the prize must be attractive, such as a car or a trip. This is just a suggestion. Use your creativity to create unique actions.
3. Be polite
Just because a customer has an overdue bill doesn't mean you or the operators have the right to mistreat them. Politeness is welcome anywhere and in any context. Furthermore, if you are rude, there is a good chance that the customer will hang up the phone within seconds.
On the other hand, professionals who are cordial and kind get the consumer's attention, thus facilitating the negotiation process.
Threats and rudeness give rise to legal action by the customer and are covered by article 42 of the Consumer Protection Code . Therefore, if you are not polite, in addition to losing the money owed, you may also suffer legal consequences.