Follow up until the incident is completely

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First of all, in addition to familiarizing the entire team with the basic settings of Store Manager Mark, the character’s personality will be included in the FAQ SOP. The tone and personality are clearly presented. After the customer service staff is familiar with it, even if they encounter new situations, You will also know how to deal with customers according to this role setting. Next, Maobai Market attaches great importance to the smoothness of the customer service process. Customer service staff must record the information and questions provided by the customer during the conversation. Even if the case processing goes through shifts and changes of hands, the customer must be given a seamless experience. This is Part of Omnichat's conversation management system plays a big role.

Layra specially shared: "We will label relevant customer service events, such as 'returns and exchanges' and 'product defects'. First, it is easier to manage. In addition, humanized notifications after the arrival of subsequent products will make customers like us more. The case will definitely be resolved." over, allowing guests to have an amazing spain email list customer service experience.”

Although the trend of "automatic response" is currently prevalent, Maobai Market still relies heavily on real-person customer service because they believe that every interaction deepens the connection between customers and the brand. Whether it is inquiring about products or customer complaints, as long as it can be handled properly, customers will The impression of the brand will be increased.

After using the customer service integration system, the number of customer services has increased dramatically. What do you think of the furry market?
Maojia Bazaar started using Omnichat in November last year. In addition to integrating customer service messages from Facebook and LINE, it also put a real-time customer service conversation service on the website.