The Importance of Customer Experience…in Numbers

[nurmohammadkhan]

To summarize them very briefly: economic savings , time optimization , possibility of rapid sharing , increased security , flexibility and scalability , integrability with CRM and CCM systems .

And so far we have listed only the most direct and obvious advantages. However, there is a side, perhaps less direct but certainly decisive and central, that it is time to take into consideration. We are referring to the extremely positive effects of DTM and Customer Experience systems on the relationship between company and customers .

Let's start from here, asking ourselves first: how important is Customer Experience today?



Whitepaper - Digital preservation in the enterprise



Here we are to answer the question with which we closed the previous paragraph, the ghana whatsapp resource importance of customer experience and the relationship between DTM and customer experience . And to do it with numbers and statistics. Let's start immediately from the front of the customers themselves:

For 90% of people, the quality of customer service is one of the deciding factors in choosing to purchase products or services from a company (source: Microsoft Dynamics 365 – Global State of Customer Care ).
89% of customers are more likely to make another purchase from the same company after a satisfactory customer service experience (source: Salesforce – State of the Connected Customer ).
93% of consumers feel encouraged to make repeat purchases with companies that provide excellent customer service (source: hubspot.com ).
Millennials are willing to pay up to 21% more to do business with companies that have smooth and efficient Customer Service processes (source: customerthermometer.com ).
On the contrary, however: