Salesforce Service Cloud: How to Identify and Avoid Risks

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Find out what the risks of Salesforce Service Cloud are and how to identify and prevent them, so that these types of initiatives are a success from the moment they are implemented.

The first benefits of Salesforce Service Cloud that attracted customers were the ability to leverage access to a SaaS application that was suitable for a variety of business user needs. Over time, Salesforce Service Cloud evolved into something more, an ecosystem in the form of a platform that benefits everyone and continues to evolve to deliver more advanced features.

However, this well-known Salesforce solution is not brazil number dataset risks , and we will discuss them in the following lines.









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Salesforce Service Cloud Risks and Solutions
Relying on Salesforce Service Cloud is not risky, its effectiveness is proven , although there are some areas where it is worth observing certain cautions, such as those related to the risk of stability that could arise from incorrect design decisions, data loss, poor data quality, a problem that poses a risk to any application, not just Salesforce Service Cloud, and lack of visibility, which could lead to synchronization problems .

With Informatica's Cloud Customer 360 solution for Salesforce, all these challenges can be overcome thanks to its attributes that ensure:

Data quality, eliminating data quality problems that cost businesses more than €600 billion a year.

A single customer vision, avoiding information silos, a risk that causes 95% of the company's data to be unusable due to a lack of integration.

Analytical efficiency, supported by visibility that directly impacts increased business profits.
With its unique features, Informatica CC360 enables the business to:

Clean, standardize and enrich your customer data
Eliminate and prevent duplicate and inconsistent data.
Manage and view account hierarchies, as well as external hierarchies.
Integrate and consolidate data from multiple systems.
In practice, Informatica Cloud Customer 360 for Salesforce improves upselling and cross-selling capabilities by leveraging data in different formats and from diverse sources. It also increases forecasting accuracy and upgrades the organization’s reporting capabilities, leading it to take advantage of new opportunities.



Data-driven, cloud-enabled digital transformation


Mitigating Risks in Salesforce Service Cloud
Risks in Salesforce Service Cloud can be mitigated . Fortunately, there are different ways to ensure that the aforementioned problems do not end up affecting the development of operations.

Determining the best fit, which ensures a balance between configuration and customization, is the first step. Another important point is to maintain a holistic perspective that avoids focusing only on the technological level, ignoring the vision of the present and future of the organization.

Ensuring data quality and emphasizing the fundamentals of software development, along with ensuring a balance between standardization and differentiation, will ultimately prevent risk and will be important factors for the success of any Salesforce Service Cloud initiative .