What are the benefits of bug and issue tracker software?
Why should you consider implementing bug or issue tracker software?
Easy collaboration in distributed teams : Bug and issue tracking brings together employees from different departments - e.g. customer service, the development team and project managers. In a bug or issue uk rcs data tracker, everyone involved has access to the areas they need. Tasks can also be delegated and assigned to those responsible. Dynamic communication between departments becomes possible.
Keeping an overview : The bug or issue tracker program allows you to monitor all actions related to a bug. If customer service needs information about an issue, they can view it. A project manager from software development can check which bugs are making extra rounds and where processes can be improved.
Central troubleshooting : If all bugs and/or issues are stored in a database, it makes troubleshooting easier. You can fix problems faster.
Comprehensive error history : The error history in the bug or issue tracker software can be used to identify connections and improve processes. The data can be used to perform analyses and resolve new errors more quickly.
Automatic notification and reminder : Existing automation in the bug and issue tracker programs makes it easier to manage and resolve errors. For example, employees are automatically informed about new tasks. Software developers can set up email notifications to meet deadlines.