To achieve this, it is necessary to adopt a series
Posted: Sun Jan 26, 2025 5:36 am
The idea is to ensure that all points of contact with a brand are satisfactory, be it to ask a question before closing the sale, or to request a change after the conversion. In short, it is about putting the customer at the focus of your actions. actions and ensure that they receive appropriate treatment whenever they come into contact with the brand or company.
of practices that, in fact, put the customer as a priority. How engineer data user list important is this excellence? Service excellence is an increasingly relevant topic in the market, regardless of the segment in which it operates. In other words, it is not enough to offer your product and/or service and end the contact. It is necessary to extend this purchasing journey and ensure that your company offers all the necessary support so that the consumer has the most satisfactory experience possible.
A vital part of this is improving customer service. A Microsoft study shows that % of consumers expect brands to know their profiles and have detailed information about their history. But why is this important and what does it have to do with service? Everything, since these details will allow your team to offer a more precise and agile service, solving a problem without wasting much time — neither for the company nor for the customer.
of practices that, in fact, put the customer as a priority. How engineer data user list important is this excellence? Service excellence is an increasingly relevant topic in the market, regardless of the segment in which it operates. In other words, it is not enough to offer your product and/or service and end the contact. It is necessary to extend this purchasing journey and ensure that your company offers all the necessary support so that the consumer has the most satisfactory experience possible.
A vital part of this is improving customer service. A Microsoft study shows that % of consumers expect brands to know their profiles and have detailed information about their history. But why is this important and what does it have to do with service? Everything, since these details will allow your team to offer a more precise and agile service, solving a problem without wasting much time — neither for the company nor for the customer.