A good example would be this email from Vueling
Posted: Thu Jan 23, 2025 5:30 am
Customer satisfaction survey example atresmedia 3. Would you recommend us to your friends or family? It is important to know whether our customers would recommend us (the Net Promoter Score metric mentioned earlier in this article), as this will help us understand their true level of satisfaction. in which the company asks its own passengers if they would recommend the experience of flying with them: Vueling-opinion 4. Have you had any problems during the purchasing process? In this question we allow dissatisfied customers to express whether they have experienced any incident.
In this email from Back Market, after usa phone number list receiving an online order, they also take the opportunity to ask about incidents and offer their customer service. back-market-opinion (1) 5. How many times have you used the product or service? Knowing this information will allow us to evaluate the most and least loyal customers differently and establish classifications between them. 6. How long have you known our company? How long have you been our customer? Asking questions like this will allow us to understand our customers' perception of the brand, as well as the loyalty of our clientele.
Questions about the price When preparing questions for a survey, you cannot forget one of the most important points in making purchasing decisions: price . This section will help you detect the level of customer satisfaction in this area. 7. What did you think of the relationship between the quality offered and the price? Knowing the satisfaction of our customers between these two variables will be very relevant to establish the price range of the product or service. 8. How often can you afford to buy our product or service? The answer to this question will allow us to understand our customers' consumption habits.
In this email from Back Market, after usa phone number list receiving an online order, they also take the opportunity to ask about incidents and offer their customer service. back-market-opinion (1) 5. How many times have you used the product or service? Knowing this information will allow us to evaluate the most and least loyal customers differently and establish classifications between them. 6. How long have you known our company? How long have you been our customer? Asking questions like this will allow us to understand our customers' perception of the brand, as well as the loyalty of our clientele.
Questions about the price When preparing questions for a survey, you cannot forget one of the most important points in making purchasing decisions: price . This section will help you detect the level of customer satisfaction in this area. 7. What did you think of the relationship between the quality offered and the price? Knowing the satisfaction of our customers between these two variables will be very relevant to establish the price range of the product or service. 8. How often can you afford to buy our product or service? The answer to this question will allow us to understand our customers' consumption habits.