Avoid being overly pushy
Posted: Thu Jan 23, 2025 4:11 am
The management of any cafe or restaurant is afraid that customers will consider the service staff too intrusive. In order to avoid such an assessment from visitors, you can prohibit waiters from offering dishes that are not an addition to the main ones and are not intended to expand the order.
Add words to the list of rules for the waiter after which he should stop offering additional positions to the customer. If the visitor says "that's all", "thank you, that's enough", "nothing else", the guatemala mobile phone numbers database waiter must stop recommending dishes to order.
Use a feedback system to evaluate the work of your staff. Ask your customers whether the waiter was too pushy, whether he did his job well, whether his suggestion was helpful when choosing an additional order.
Experience in Russian restaurants shows that waiters themselves are often not active, so it is very difficult to find an intrusive waiter; more often than not, they do not try to tell customers about the establishment’s additional opportunities.
Waiters motivation
Motivating staff is very important for increasing the average bill: a percentage of sales, which affects wages, perfectly stimulates waiters to sell more.
Tips also depend on the average bill, despite the fact that waiters often do not believe that additional sales can increase this type of their income. Practice shows that the average tip is about 16% of the order amount.
It would be useful to organize a competition for the average bill among waiters, calculating their results for a month. It is very important not to skimp on the prize, because the subordinate who showed the best result has already brought you considerable profit.
Add words to the list of rules for the waiter after which he should stop offering additional positions to the customer. If the visitor says "that's all", "thank you, that's enough", "nothing else", the guatemala mobile phone numbers database waiter must stop recommending dishes to order.
Use a feedback system to evaluate the work of your staff. Ask your customers whether the waiter was too pushy, whether he did his job well, whether his suggestion was helpful when choosing an additional order.
Experience in Russian restaurants shows that waiters themselves are often not active, so it is very difficult to find an intrusive waiter; more often than not, they do not try to tell customers about the establishment’s additional opportunities.
Waiters motivation
Motivating staff is very important for increasing the average bill: a percentage of sales, which affects wages, perfectly stimulates waiters to sell more.
Tips also depend on the average bill, despite the fact that waiters often do not believe that additional sales can increase this type of their income. Practice shows that the average tip is about 16% of the order amount.
It would be useful to organize a competition for the average bill among waiters, calculating their results for a month. It is very important not to skimp on the prize, because the subordinate who showed the best result has already brought you considerable profit.