Did you know that we have a solution that replaces the use of cell phones and WhatsApp Web, for example?
Posted: Wed Jan 22, 2025 10:31 am
WhatsApp, Facebook Messenger and Telegram are the most popular instant messaging apps among companies that focus on interaction similar to the chat experience.
One of the differences is that in messaging applications it is possible to have more interaction and be among the customer's personal contacts.
It is also always possible to use automation in the messaging application, using a chatbot, for example, to optimize communication.
6. Websites/blogs/online portal
Websites, blogs and portals as a whole are excellent spaces for disseminating content about the company's products and services. But that's not all.
The blog is a gateway to your business and can be considered a bridge to another service channel.
Another strategy is the landing page, a capture page to generate leads by offering exclusive content. From there, you can collect visitor data and use it to your advantage, for example.
This process can be automated, as can online chat, which is uk whatsapp data also an important service channel to make available on the website, blog or online portal.
7. Social networks
Increasingly popular among customers, social networks offer a vast field of possibilities in terms of customer service.
One of the biggest advantages of this service is that it is already part of the customer's routine, which makes it easier to contact the brand.
The practicality and convenience of this strategy are viewed positively by consumers.
Instagram “Directs” or Facebook private messages, for example, can be more personalized service channels.
And what’s more: remember that it’s possible to automate these interactions, making the service experience even more productive and efficient.
8. Video chat
As we said before, video calling became a huge success during the Covid-19 pandemic and is here to stay. Therefore, video chat is expected to continue as a customer service trend in 2022.
TACTIUM OMNI unifies the number across multiple agents while integrating service across multiple channels. It also creates chatbots and manages service and response times, linking the history of service across multiple channels – including telephone – to the customer, so that they receive personalized service in their contacts.
Be on your customers' preferred service channels: bet on TACTIUM's intelligent and humanized integration!
Talk to our consultants and get all your questions answered right now.
One of the differences is that in messaging applications it is possible to have more interaction and be among the customer's personal contacts.
It is also always possible to use automation in the messaging application, using a chatbot, for example, to optimize communication.
6. Websites/blogs/online portal
Websites, blogs and portals as a whole are excellent spaces for disseminating content about the company's products and services. But that's not all.
The blog is a gateway to your business and can be considered a bridge to another service channel.
Another strategy is the landing page, a capture page to generate leads by offering exclusive content. From there, you can collect visitor data and use it to your advantage, for example.
This process can be automated, as can online chat, which is uk whatsapp data also an important service channel to make available on the website, blog or online portal.
7. Social networks
Increasingly popular among customers, social networks offer a vast field of possibilities in terms of customer service.
One of the biggest advantages of this service is that it is already part of the customer's routine, which makes it easier to contact the brand.
The practicality and convenience of this strategy are viewed positively by consumers.
Instagram “Directs” or Facebook private messages, for example, can be more personalized service channels.
And what’s more: remember that it’s possible to automate these interactions, making the service experience even more productive and efficient.
8. Video chat
As we said before, video calling became a huge success during the Covid-19 pandemic and is here to stay. Therefore, video chat is expected to continue as a customer service trend in 2022.
TACTIUM OMNI unifies the number across multiple agents while integrating service across multiple channels. It also creates chatbots and manages service and response times, linking the history of service across multiple channels – including telephone – to the customer, so that they receive personalized service in their contacts.
Be on your customers' preferred service channels: bet on TACTIUM's intelligent and humanized integration!
Talk to our consultants and get all your questions answered right now.