This BUT is found on many platforms and can take the following forms:
Posted: Wed Jan 22, 2025 10:30 am
Source: shutterstock.com
The user asked a question, but no one answers. The most common situation. You need to involve a consultant in online work so that he or she can communicate with clients. Otherwise, the audience will think that the employees of the online store or other resource do not care about them (this can often be seen in a regular store, when jiangsu mobile phone numbers database it is impossible to find a consultant and there is no one to ask). If the client sees that they are not interested in them, they will not stay for long.
Online is not online. An online consultant must have an "Online" or "Online" icon all working day. By definition, he cannot be offline during working hours. If such a situation occurs, the client thinks that the site is not working or that something is wrong with it.
Lots of unnecessary buttons in the chat. Extra buttons and tabs confuse the client. The purpose of creating an online chat is to facilitate communication. It should also be clearly visible where the question is and where the answer is.
Chat is not a chat. Of course, if the chat is integrated with the overall design of the site, it is good, beautiful. But not all visitors are able to understand what is what. Chat should look like a chat, not like a glossy magazine picture.
Problems with grammar. A consultant not only needs to know the promoted product inside and out, but also a competent description is important. Illiteracy is always off-putting and speaks of the employee's unprofessionalism.
Pop-ups are long out of fashion. Don't be fooled into thinking that someone likes pop-up windows in the middle of the screen. On the contrary, the user will immediately leave the site, because unnecessary details will push him away.
A blinking window on the right/left/top of the screen. Yes, it is noticeable, but the effect is the same as the previous element. A small window constantly hanging with an offer of help is much better if the visitor has been on one page for 15 minutes.
An online consultant for a website can both help and hinder. Therefore, you should carefully choose a specialist for this position. If he does not know the basics of spelling, and a question about a product baffles him, then avoid such a consultant. The service should help clients, work informatively, quickly, unobtrusively, effectively. In this case, the percentage of conversion of visitors to clients will increase. Clients like when they are taken care of, they appreciate it. Use the online consultant wisely to benefit from it.
The user asked a question, but no one answers. The most common situation. You need to involve a consultant in online work so that he or she can communicate with clients. Otherwise, the audience will think that the employees of the online store or other resource do not care about them (this can often be seen in a regular store, when jiangsu mobile phone numbers database it is impossible to find a consultant and there is no one to ask). If the client sees that they are not interested in them, they will not stay for long.
Online is not online. An online consultant must have an "Online" or "Online" icon all working day. By definition, he cannot be offline during working hours. If such a situation occurs, the client thinks that the site is not working or that something is wrong with it.
Lots of unnecessary buttons in the chat. Extra buttons and tabs confuse the client. The purpose of creating an online chat is to facilitate communication. It should also be clearly visible where the question is and where the answer is.
Chat is not a chat. Of course, if the chat is integrated with the overall design of the site, it is good, beautiful. But not all visitors are able to understand what is what. Chat should look like a chat, not like a glossy magazine picture.
Problems with grammar. A consultant not only needs to know the promoted product inside and out, but also a competent description is important. Illiteracy is always off-putting and speaks of the employee's unprofessionalism.
Pop-ups are long out of fashion. Don't be fooled into thinking that someone likes pop-up windows in the middle of the screen. On the contrary, the user will immediately leave the site, because unnecessary details will push him away.
A blinking window on the right/left/top of the screen. Yes, it is noticeable, but the effect is the same as the previous element. A small window constantly hanging with an offer of help is much better if the visitor has been on one page for 15 minutes.
An online consultant for a website can both help and hinder. Therefore, you should carefully choose a specialist for this position. If he does not know the basics of spelling, and a question about a product baffles him, then avoid such a consultant. The service should help clients, work informatively, quickly, unobtrusively, effectively. In this case, the percentage of conversion of visitors to clients will increase. Clients like when they are taken care of, they appreciate it. Use the online consultant wisely to benefit from it.