HOW TO ENSURE MEMORABLE SERVICE AND IMPROVE TEAM PERFORMANCE
Posted: Wed Jan 22, 2025 10:17 am
If your company receives a lot of complaints about customer service and you don't know what to do: CALM DOWN! In today's post, we'll show you that ensuring memorable customer service and improving team performance isn't that difficult; you just need to be guided in the right direction.
Want to learn? Then keep reading!
HOW TO ENSURE MEMORABLE SERVICE AND IMPROVE TEAM PERFORMANCE
Use KPIs to monitor service performance
There are certain performance indicators — which we also call KPIs — which are basically statistics that we can monitor to assess customer service performance, as well as the quality of the service offered, the financial return it is producing and other important points to be taken into consideration in a call center. You can check out the spain whatsapp data main indicators in detail by clicking HERE .
Recognize and reward your team
Keeping your team motivated is essential to maintaining high levels of performance. How can you do this? There are several ways, but some of the most effective are to promote motivational campaigns, establish a goal plan, and offer rewards—rewards that are truly valuable, whether monetary or in the form of a promotion—to whoever reaches or exceeds their goal first.
Provide training to your team constantly
You may not have understood what we meant by “constantly”, let us explain. You see, if you have an active monitoring strategy, with recorded calls for example, you can improve the performance of your agents practically in real time by taking this recorded call and using it as an example of what should or should not be done.
Of course, formal training is not essential, but this way it is possible to keep things “on point” and provide high-quality service at all times.
Use technology to your advantage
Are you already aware of the many technological solutions that can improve your service? Right here at Tactium we have several:
– With Tactium OMNI , you integrate all service channels into a single platform, making communication fluid.
– With Tactium BOT , you can relieve pressure on your call center and pass on the most repetitive and bureaucratic demands to virtual assistants based on Artificial Intelligence and who are available 24 hours a day.
– With Tactium IP , you can monitor your entire operation easily and in real time, in addition to offering tools that facilitate customer service, such as an automatic dialer and active and receptive URA, for example.
– With Tactium CRM , you implement your CRM strategy and start building a stronger, higher-quality relationship with each of your customers quickly and practically.
Want to learn? Then keep reading!
HOW TO ENSURE MEMORABLE SERVICE AND IMPROVE TEAM PERFORMANCE
Use KPIs to monitor service performance
There are certain performance indicators — which we also call KPIs — which are basically statistics that we can monitor to assess customer service performance, as well as the quality of the service offered, the financial return it is producing and other important points to be taken into consideration in a call center. You can check out the spain whatsapp data main indicators in detail by clicking HERE .
Recognize and reward your team
Keeping your team motivated is essential to maintaining high levels of performance. How can you do this? There are several ways, but some of the most effective are to promote motivational campaigns, establish a goal plan, and offer rewards—rewards that are truly valuable, whether monetary or in the form of a promotion—to whoever reaches or exceeds their goal first.
Provide training to your team constantly
You may not have understood what we meant by “constantly”, let us explain. You see, if you have an active monitoring strategy, with recorded calls for example, you can improve the performance of your agents practically in real time by taking this recorded call and using it as an example of what should or should not be done.
Of course, formal training is not essential, but this way it is possible to keep things “on point” and provide high-quality service at all times.
Use technology to your advantage
Are you already aware of the many technological solutions that can improve your service? Right here at Tactium we have several:
– With Tactium OMNI , you integrate all service channels into a single platform, making communication fluid.
– With Tactium BOT , you can relieve pressure on your call center and pass on the most repetitive and bureaucratic demands to virtual assistants based on Artificial Intelligence and who are available 24 hours a day.
– With Tactium IP , you can monitor your entire operation easily and in real time, in addition to offering tools that facilitate customer service, such as an automatic dialer and active and receptive URA, for example.
– With Tactium CRM , you implement your CRM strategy and start building a stronger, higher-quality relationship with each of your customers quickly and practically.