Steps to Managing a Social Media Crisis Avatar of Pulse MarketingBy Pulse MarketingReading time: 3 mins Topics: Social Media Social media is a great tool to use if you hope to connect with prospective customers. You can share product information, testimonials, photos, and more. Past, present, and future customers can engage with your social media profiles by liking your post on Facebook, retweeting your tweet on Twitter, commenting on your Instagram photo, or watching your videos on Snapchat.
business, but what happens when someone has a negative denmark telegram mobile phone number list experience and decides to use your social media profiles to let others know about it? Managing a social media crisis like this can be stressful, and sometimes difficult, but following these 5 steps will help you out if and when the time comes. 1.
Appoint a social media manager. A social media manager is essential if you want to keep your social media platforms active and engaging – they’re also the first and best line of defense when it comes to managing a social media crisis. Choose someone who has time to monitor your platforms daily. Less than 10 minutes per platform is usually more than enough time to check on comments, reviews, and more to ensure that no negative conversations have started.