Using CRM systems in personnel control
Posted: Tue Jan 21, 2025 9:25 am
Observation of staff performance can be carried out in various areas.
The management reserves the right to choose the methods and techniques of control over employees:
recording conversations with clients;
planning meetings, inspections and briefings;
feedback from customers and clients about the quality of employees' work;
reprimands, fines, dismissal for violation of regulations.
These methods can be used the benefit of using our student database effectively if the control of employees' activities is carried out by an automated system. Thanks to it, you will have up-to-date data on: piecework pay of employees (if any), the size of remote specialists' earnings, the daily routine in the office. The manager will receive this information quickly and accurately thanks to the automation of the process.
Below are the most popular and effective programs for monitoring personnel (working hours, overtime, lateness, activity, plan fulfillment):
Bitrix24
The Russian program has found wide distribution among domestic companies. The system provides information about employees' working hours, so reporting and stages of the sales funnel can be monitored constantly. Thanks to such a tool as "company pulse", the manager has the opportunity to monitor the activity of each subordinate for any period of time: who went out "for a smoke" and how many times, how the work plan is being fulfilled, who constantly misses the deadline, who copes with the assigned tasks.
AmoCRM
There is a possibility of program integration. The interface is understandable even for beginners.
Without leaving the desk, the manager can fully control the work process of employees, adjust tasks and create new ones. With AmoCRM, managers have access to a huge number of tools that make their work more efficient and faster: a call with one click of a button, scanning a business card, corresponding with clients. The manager only needs to analyze and adjust the process.
Megaplan
The service is perfect for working in groups. Using a minimal set of functions, a manager can create team tasks, monitor the process, track progress, control work time, reward and fine employees.
Regardless of the program you choose, always show respect to your employees. It is imperative that you inform your staff of any innovations.
Explain to them the purpose of implementing the system, tell them about its advantages, train employees on the tool. They should not be afraid that management only wants to find out personal information about their lives. Integration will be successful if top management immediately makes it clear that the system will help improve the quality of work: people will plan tasks, carry out operations and communicate through the service.
Don't forget about the company's area of activity when analyzing the staff's working hours. For example, for a banking organization, it will be ineffective if an employee decides to "take some fresh air" and sit on social networks. However, in a design agency, a small "smoke break" can be beneficial for a creative person.
A CRM system for monitoring personnel will make a manager's life easier. As soon as the program settings are adjusted for a specific organization, the manager no longer needs to think about schedules and work schedules. At the end of the month, he will analyze the employees' activities (underwork, overtime), assign bonuses or penalties.
Read also!
The management reserves the right to choose the methods and techniques of control over employees:
recording conversations with clients;
planning meetings, inspections and briefings;
feedback from customers and clients about the quality of employees' work;
reprimands, fines, dismissal for violation of regulations.
These methods can be used the benefit of using our student database effectively if the control of employees' activities is carried out by an automated system. Thanks to it, you will have up-to-date data on: piecework pay of employees (if any), the size of remote specialists' earnings, the daily routine in the office. The manager will receive this information quickly and accurately thanks to the automation of the process.
Below are the most popular and effective programs for monitoring personnel (working hours, overtime, lateness, activity, plan fulfillment):
Bitrix24
The Russian program has found wide distribution among domestic companies. The system provides information about employees' working hours, so reporting and stages of the sales funnel can be monitored constantly. Thanks to such a tool as "company pulse", the manager has the opportunity to monitor the activity of each subordinate for any period of time: who went out "for a smoke" and how many times, how the work plan is being fulfilled, who constantly misses the deadline, who copes with the assigned tasks.
AmoCRM
There is a possibility of program integration. The interface is understandable even for beginners.
Without leaving the desk, the manager can fully control the work process of employees, adjust tasks and create new ones. With AmoCRM, managers have access to a huge number of tools that make their work more efficient and faster: a call with one click of a button, scanning a business card, corresponding with clients. The manager only needs to analyze and adjust the process.
Megaplan
The service is perfect for working in groups. Using a minimal set of functions, a manager can create team tasks, monitor the process, track progress, control work time, reward and fine employees.
Regardless of the program you choose, always show respect to your employees. It is imperative that you inform your staff of any innovations.
Explain to them the purpose of implementing the system, tell them about its advantages, train employees on the tool. They should not be afraid that management only wants to find out personal information about their lives. Integration will be successful if top management immediately makes it clear that the system will help improve the quality of work: people will plan tasks, carry out operations and communicate through the service.
Don't forget about the company's area of activity when analyzing the staff's working hours. For example, for a banking organization, it will be ineffective if an employee decides to "take some fresh air" and sit on social networks. However, in a design agency, a small "smoke break" can be beneficial for a creative person.
A CRM system for monitoring personnel will make a manager's life easier. As soon as the program settings are adjusted for a specific organization, the manager no longer needs to think about schedules and work schedules. At the end of the month, he will analyze the employees' activities (underwork, overtime), assign bonuses or penalties.
Read also!