Maurer's Model 3 Levels of Resistance and Change
Posted: Sun Jan 19, 2025 4:34 am
The model was created by Rick Maurer and analyzes three levels of resistance that a company faces during the implementation of large-scale innovations. According to the author, about 75% of attempts to implement serious changes end in failure. One of the factors is the resistance of employees who do not want to participate in the reorganization process.
In considering this problem, Maurer noted three levels of resistance:
I don't understand. The reason for the opposition is the insufficient level of awareness of the team or its concealment, disagreement with the arguments of the authors of the project, and a lack of understanding of the meaning of data and information.
I don't like it. The position is caused dentist data package by an emotional response to innovations. Changes in the rhythm of work, the need to master special technologies, to document differently - all this frightens, upsets, irritates employees.
"I don't like you." Negativity can be transferred to the personality of the person who is charged with implementing innovations.
Read also!
"9 Types of Customer Loyalty Programs"
Read more
Stephen Covey's Seven Habits Model
The Seven Habits is a detailed, well-thought-out model that can be followed to learn how to make decisions independently, communicate, manage time, build relationships, and engage in self-development.
The seven skills are divided into two groups of three, which focus on:
“Personal victory” (personal change) – skills 1, 2, 3.
“Public Victories” (communication with others) – skills 4, 5, 6.
According to Covey, it is important to achieve personal change before we can achieve success outside ourselves. The types of innovations in change management in this framework depend on the development of skills:
Proactivity . Means that we ourselves are responsible for our lives. Personal actions and state depend only on independent decisions. An unseemly act cannot be explained by unfavorable conditions. A person has made a decision to commit it. A proactive person is driven by his own efforts, does not discuss problems for a long time, but solves them quickly and responsibly, chooses a reaction to external stimuli himself.
Start by imagining the end goal. If we accept the thesis that we create twice, mentally and physically, then the skill is ambiguous. Today, imagine a clear picture of the end goal of your life. This is the criterion that you will be guided by and by which you will have to check your actions. Understand: you are the creator of yourself. Designate your life line regardless of your parents' wishes, current circumstances, etc. Position your leadership.
Do what needs to be done first . Mastering this skill will help you learn how to organize yourself, manage your time, and base your actions on your life priorities. This is the final skill associated with “personal victory.”
Stephen Covey's Seven Habits Model
Source: shutterstock.com
Think Win/Win. This is the first skill in the Social Winning group; it provides clues to collaboration, productive teamwork. The greatest impact in business is achieved where cooperation, not competition, leads.
Partnership is the key to success in any organization. Covey suggests looking at the problem through the eyes of another, identifying key issues and concerns, and discussing options. The skill removes negative energy, builds long-term relationships, and aims to find a solution that satisfies all parties.
First seek to understand, then to be understood. The author of the model believes that this principle in change management is the key to effective communication, which involves listening to a person thoughtfully, with the intention of understanding him, and not thinking about how to respond. This skill is based on the method of sympathetic contact, which involves the desire to deeply understand the partner.
Achieve synergy. The foundation of synergy is creative collaboration. The basic principle of the skill is that the whole is always greater than the sum of its parts. In other words, people achieve more together than working alone. Synergy gives inspiration. Those who have experienced it do not remain the same. The basis for the synergy effect is the fifth skill.
Sharpen the saw. The skill speaks of the need to renew the personality on all levels: physical, spiritual, emotional. Regular and reasonable development is necessary to have the strength to withstand difficulties with dignity. The skill develops and preserves a person as the most valuable resource. The rules for this are simple: physical activity, proper nutrition, giving up bad habits and excesses.
In considering this problem, Maurer noted three levels of resistance:
I don't understand. The reason for the opposition is the insufficient level of awareness of the team or its concealment, disagreement with the arguments of the authors of the project, and a lack of understanding of the meaning of data and information.
I don't like it. The position is caused dentist data package by an emotional response to innovations. Changes in the rhythm of work, the need to master special technologies, to document differently - all this frightens, upsets, irritates employees.
"I don't like you." Negativity can be transferred to the personality of the person who is charged with implementing innovations.
Read also!
"9 Types of Customer Loyalty Programs"
Read more
Stephen Covey's Seven Habits Model
The Seven Habits is a detailed, well-thought-out model that can be followed to learn how to make decisions independently, communicate, manage time, build relationships, and engage in self-development.
The seven skills are divided into two groups of three, which focus on:
“Personal victory” (personal change) – skills 1, 2, 3.
“Public Victories” (communication with others) – skills 4, 5, 6.
According to Covey, it is important to achieve personal change before we can achieve success outside ourselves. The types of innovations in change management in this framework depend on the development of skills:
Proactivity . Means that we ourselves are responsible for our lives. Personal actions and state depend only on independent decisions. An unseemly act cannot be explained by unfavorable conditions. A person has made a decision to commit it. A proactive person is driven by his own efforts, does not discuss problems for a long time, but solves them quickly and responsibly, chooses a reaction to external stimuli himself.
Start by imagining the end goal. If we accept the thesis that we create twice, mentally and physically, then the skill is ambiguous. Today, imagine a clear picture of the end goal of your life. This is the criterion that you will be guided by and by which you will have to check your actions. Understand: you are the creator of yourself. Designate your life line regardless of your parents' wishes, current circumstances, etc. Position your leadership.
Do what needs to be done first . Mastering this skill will help you learn how to organize yourself, manage your time, and base your actions on your life priorities. This is the final skill associated with “personal victory.”
Stephen Covey's Seven Habits Model
Source: shutterstock.com
Think Win/Win. This is the first skill in the Social Winning group; it provides clues to collaboration, productive teamwork. The greatest impact in business is achieved where cooperation, not competition, leads.
Partnership is the key to success in any organization. Covey suggests looking at the problem through the eyes of another, identifying key issues and concerns, and discussing options. The skill removes negative energy, builds long-term relationships, and aims to find a solution that satisfies all parties.
First seek to understand, then to be understood. The author of the model believes that this principle in change management is the key to effective communication, which involves listening to a person thoughtfully, with the intention of understanding him, and not thinking about how to respond. This skill is based on the method of sympathetic contact, which involves the desire to deeply understand the partner.
Achieve synergy. The foundation of synergy is creative collaboration. The basic principle of the skill is that the whole is always greater than the sum of its parts. In other words, people achieve more together than working alone. Synergy gives inspiration. Those who have experienced it do not remain the same. The basis for the synergy effect is the fifth skill.
Sharpen the saw. The skill speaks of the need to renew the personality on all levels: physical, spiritual, emotional. Regular and reasonable development is necessary to have the strength to withstand difficulties with dignity. The skill develops and preserves a person as the most valuable resource. The rules for this are simple: physical activity, proper nutrition, giving up bad habits and excesses.