Feedback can take many forms
Posted: Sat Jan 18, 2025 8:34 am
Help clients track progress
When users are learning your software, they want to know how they are progressing. Do they understand your software? What areas do they still need to work on? If you don't give them ways to measure their progress, they may feel like they're not getting anywhere. This can lead to customer churn.
To avoid this, offer some way to track progress. Along the way, you can set a general goal and sub-goals. To make it more fun, you can give users badges for achieving goals. If clients feel they are moving in the right direction, they will have more power to learn.
In addition to tracking learning progress, let customers see uganda phone number list how far along they are in the lesson. For example, users could have a pop-up window that says step 4/10. Long tutorials with no end in sight can quickly become outdated. However, customers are more likely to complete a lesson if they see a clear ending.
Always collect feedback
Customer feedback
Image sourcefrom loca
Customers like to feel listened to. There will often be times when they have something to say about the customer onboarding process or your software in general. This feedback won’t always be positive. It’s tempting for companies to avoid negative comments. But remember, all feedback is valuable.
This is your chance to show that you are engaged with your customers’ opinions. During the user engagement process, offer your customers the opportunity to leave feedback. Try to make this process as simple as possible. Customers are more likely to respond if they can provide feedback within a few seconds.
. This may include:
A series of short questions, such as 'Are the lessons simple and easy to understand?'. Users could answer with a rating out of five possible.
Enabling video annotations so users can leave feedback on how-to videos.
A feedback form is emailed to users.
Optimize your integration
When users are learning your software, they want to know how they are progressing. Do they understand your software? What areas do they still need to work on? If you don't give them ways to measure their progress, they may feel like they're not getting anywhere. This can lead to customer churn.
To avoid this, offer some way to track progress. Along the way, you can set a general goal and sub-goals. To make it more fun, you can give users badges for achieving goals. If clients feel they are moving in the right direction, they will have more power to learn.
In addition to tracking learning progress, let customers see uganda phone number list how far along they are in the lesson. For example, users could have a pop-up window that says step 4/10. Long tutorials with no end in sight can quickly become outdated. However, customers are more likely to complete a lesson if they see a clear ending.
Always collect feedback
Customer feedback
Image sourcefrom loca
Customers like to feel listened to. There will often be times when they have something to say about the customer onboarding process or your software in general. This feedback won’t always be positive. It’s tempting for companies to avoid negative comments. But remember, all feedback is valuable.
This is your chance to show that you are engaged with your customers’ opinions. During the user engagement process, offer your customers the opportunity to leave feedback. Try to make this process as simple as possible. Customers are more likely to respond if they can provide feedback within a few seconds.
. This may include:
A series of short questions, such as 'Are the lessons simple and easy to understand?'. Users could answer with a rating out of five possible.
Enabling video annotations so users can leave feedback on how-to videos.
A feedback form is emailed to users.
Optimize your integration