Spitch Named Among Growing Players by Forrester Research

[nusratjahan]

Spitch , a technology company and consulting firm specializing in the development and implementation of speech solutions, has been namedgrowing player by Forrester Research , a leading independent research and analytics firm,Solutions , Q2 2018.”

Forrester Research classified vendors into three segments based on the primary service they offer: – workforce optimization
solutions ; – engagement analytics platforms ; – tools for developing complex solutions . Furthermore, to determine the maturity of the companies involved, analysts considered buy bulk sms service multiple factors, including financial strength, revenue generated, customer base, and historical market presence. Based on these premises, Spitch was therefore placed in the “Growth Stage” segment , in the category of tools for developing complex solutions based on proprietary technologies.

Artificial intelligence applied to voice technologies has revolutionized the world of customer service , transforming it into a constantly growing and evolving market. In this context, the report highlights how the use of technologies of this type leads to concrete improvements in sales performance, customer service quality, and marketing activities. The Spitch R&D team demonstrates how automating key areas of customer service can create a pleasant and direct customer experience.

For the Swiss company, now expanding into global markets beyond Europe, contact centers and finance are no longer exclusive business sectors: we are seeing growing interest from, for example, healthcare , utilities , and public administration . Forrester 's important recognition recognizes this effort, underscoring the validity of the solutions designed and implemented by Spitch and the foresight of its management.