There is no need to complicate the functioning of the robot
Posted: Sat Feb 01, 2025 5:00 am
The voice assistant industry is rapidly progressing. The robot's voice sounds almost like a human's, they can recognize the emotions of the interlocutor, and thanks to the use of heuristic algorithms, they are able to make decisions based on their own experience, and not just follow a given algorithm. However, when choosing the right technology, you should be guided solely by the needs of your project, since the presence of all advanced functions is often not necessary.
At the initial stages, do not forget to calculate the costs of support.
When choosing a robot, it is important costa rica email list not only to pay attention to its functionality, but also to consider the costs of its maintenance, including the expenses that will be required monthly. Maintenance work, such as adjusting the functionality, creating video materials, analyzing user feedback, requires significant time investment. It is necessary to decide who will perform these tasks.
Be prepared for the fact that developing the script will take a significant amount of time.
A robot requires much more detailed instructions than a human, including a wide range of possible scenarios. In case of unforeseen circumstances, the operator is able to adapt without additional instructions, but the robot must be trained in advance.
It is necessary to create a robot that resembles a human as much as possible.
Communicating with a machine often seems unattractive, despite its ability to be intelligent.
Setting up a mass calling robot
Source: shutterstock.com
To give a robot human features, you should:
choose the appropriate method of implementing a voice message – using pre-recordings;
To make speech sound natural and human-like, include elements in pre-recorded phrases that imitate thinking: short pauses or a slight cough. You can add small linguistic inaccuracies or use voices with insufficiently clear pronunciation features. As a background, it is recommended to add sounds typical of an office or other everyday environment to create a sense of presence in a real environment;
For optimal communication, it is important to set the robot's response time so that it begins to respond after a person's remark has finished, in an interval between 0.3 and 0.7 seconds. This will provide the feeling of a live conversation;
do not stop the training process after the robot is configured and launched. It is necessary to pay attention to moments when the robot has difficulties, and situations that require redirecting the request to a person. Using the data obtained, you can improve communication scenarios.
Prepare a strategy in advance for situations where the robot cannot grasp the essence of the task.
There are times when it is difficult to understand what the other person is saying: unclear diction, a strong accent, or background noise. In such situations, the algorithm should use two additional speech modules. The first one encourages the other person to express themselves differently: “Please rephrase your answer,” and the second one switches to the operator, saying: “Just a second, I’ll connect you to the operator.”
Test the robot.
Before implementing the technology into the work process, make sure it is reliable: communicate with him on the phone, changing the approach to the dialogue to assess his ability to adapt to new conditions. If problematic aspects are identified, measures should be taken to eliminate them before the technology is put into operation.
At the initial stages, do not forget to calculate the costs of support.
When choosing a robot, it is important costa rica email list not only to pay attention to its functionality, but also to consider the costs of its maintenance, including the expenses that will be required monthly. Maintenance work, such as adjusting the functionality, creating video materials, analyzing user feedback, requires significant time investment. It is necessary to decide who will perform these tasks.
Be prepared for the fact that developing the script will take a significant amount of time.
A robot requires much more detailed instructions than a human, including a wide range of possible scenarios. In case of unforeseen circumstances, the operator is able to adapt without additional instructions, but the robot must be trained in advance.
It is necessary to create a robot that resembles a human as much as possible.
Communicating with a machine often seems unattractive, despite its ability to be intelligent.
Setting up a mass calling robot
Source: shutterstock.com
To give a robot human features, you should:
choose the appropriate method of implementing a voice message – using pre-recordings;
To make speech sound natural and human-like, include elements in pre-recorded phrases that imitate thinking: short pauses or a slight cough. You can add small linguistic inaccuracies or use voices with insufficiently clear pronunciation features. As a background, it is recommended to add sounds typical of an office or other everyday environment to create a sense of presence in a real environment;
For optimal communication, it is important to set the robot's response time so that it begins to respond after a person's remark has finished, in an interval between 0.3 and 0.7 seconds. This will provide the feeling of a live conversation;
do not stop the training process after the robot is configured and launched. It is necessary to pay attention to moments when the robot has difficulties, and situations that require redirecting the request to a person. Using the data obtained, you can improve communication scenarios.
Prepare a strategy in advance for situations where the robot cannot grasp the essence of the task.
There are times when it is difficult to understand what the other person is saying: unclear diction, a strong accent, or background noise. In such situations, the algorithm should use two additional speech modules. The first one encourages the other person to express themselves differently: “Please rephrase your answer,” and the second one switches to the operator, saying: “Just a second, I’ll connect you to the operator.”
Test the robot.
Before implementing the technology into the work process, make sure it is reliable: communicate with him on the phone, changing the approach to the dialogue to assess his ability to adapt to new conditions. If problematic aspects are identified, measures should be taken to eliminate them before the technology is put into operation.