Use chatbots and AI-powered customer support

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Customers who want to join can either sign up manually or respond to a survey that automatically joins them. This was a smart move by Unilever because it allows them to kill two birds with one stone: customers who respond to the survey provide the company with valuable feedback-ul clienților at the same time.

The feedback collection efforts don't stop there; responding to find your mobile database additional surveys is one way customers can earn more U-Coins. Additionally, they can earn U-Coins for every Php200 purchase at USTORE or by participating in Unilever Philippines raffles.

Dat fiind three out of four (75%) customers prefer to buy from companies with loyalty programs, a gamified experience can attract even more shoppers to buy from a store repeatedly.

Providing fast and efficient support while keeping customers engaged can be a challenge, especially as your business grows. However, AI is here to help. AI-powered chatbots are revolutionizing the customer support landscape in e-commerce.

These virtual assistants are available 24/7, answering customer questions promptly and efficiently. They provide personalized answers and help customers with product recommendations, order tracking, and frequently asked questions.

Customers are increasingly comfortable interacting with chatbots, especially when they get instant answers. Whether it’s a simple query or a complex issue, they can provide solutions in real time.

How Shopify Plus uses AI chatbots to support ecommerce businesses
Shopify Plus embraces AI chatbots to improve customer support and engagement. Their chatbots support thousands of businesses, helping them streamline their operations and assist their customers.