Object not found in the Post Office database: what to do?

[shukla7789]

Photo by Karoline Krahl
By Karoline Krahl
·
3 min read
·
In: Logistics and freight
Have you ever been in a situation where you were anxiously waiting for a package to be delivered and, when tracking it via Correios , you came across the message " object not found in Correios database "?

This can generate concern and doubts about the switzerland number dataset of the order, especially if it is a product that you sent to your customer, after all, the credibility of your store is at stake.

But in most cases, there is nothing to worry about, as this is a common occurrence.

In this article, you will understand the possible causes of this problem, how to guide your customer about this situation and also learn about an application that facilitates the calculation, issuing of shipping labels and tracking of Post Office packages.

In this reading you will find:

What does object not found in the Post Office database mean?
What to do when the message “object not found in the Post Office database” appears?
What to do when the tracking code doesn't work?
How do I track my Post Office orders?
SuperFrete: platform for calculating and tracking orders


What does object not found in the Post Office database mean?
If you or your customer are tracking a package and, when entering the tracking code, receive the error message “ object not found in the Post Office database ”, it means that the package is not yet registered in the Post Office system .

It is normal for this situation to cause concern and doubts, but most of the time the explanation is much simpler.

The status “ object not found in the Post Office database ” may simply mean that your order has not yet been entered into the state-owned company’s system.