A VIP who appeared out of nowhere and is either your second cousin's brother or friend
Posted: Mon Jan 27, 2025 9:43 am
He comes in with an important air, sends greetings from his aunt, shows off his connections and is generally full of dignity and superiority. And you should be glad that he turned his head in your direction.
Your tactics: radiate care and at the same time coolness. The main thing to remember is that if you give in to him once, you will find yourself in discount slavery, from which you will never escape. He will hold you by the throat and each time say that if the price is not reduced, you will never see him again.
There is no need to panic here. Such clinical nurse specialist email list a client should be denied a discount, but do it carefully, explaining that you are not that influential. Instead of lowering the price, give more attention, find something to attract. For example, provide VIP support, organize training lessons for his employees, offer some nice delivery perks, give a beautiful calendar, in the end.
In a nutshell: support his sense of self-importance. Surround him with care, let him always feel his VIP status - and believe me, he will be happy.
He meticulously compares prices and presses on the fact that others have lower ones.
Yes, comparison is a favorite topic. And it is not a fact that the client is going to leave you - perhaps he is just looking to what limit he can push you. After all, usually, if a person really wants to do something, he does it, without any loud statements or intimidation.
Your tactics: it seems like such a client has nothing to object to, because, when comparing prices, he thinks logically. But do not rush to part with him - try to establish a conversation, find out where exactly the person found a lower price and what else is attractive about that other company.
During the dialogue, it often turns out that your prices are slightly higher for a reason, but due to better service, greater functionality than competitors. Find out what is more important for a specific client - just price or, perhaps, other indicators such as a wide product range, quality characteristics, reliability, etc.
Explain that you have valuable advantages over your competitors that are worth paying a little more for. Let the customer see that choosing a cheaper option will not solve their problem completely.
You can refuse a discount to a client and still give them the opportunity to save on something by offering a referral program, a price reduction for a larger wholesale order, hinting at the benefits of upcoming promotions, etc. Remember that there will definitely be competitors on the market selling cheaper, so there is no point in giving discounts to everyone who will refer to this fact.
In a nutshell: present strong arguments in your favor, but don’t let yourself be drawn into dumping – offer the client other attractive benefits that competitors selling cheaper don’t have.
Your tactics: radiate care and at the same time coolness. The main thing to remember is that if you give in to him once, you will find yourself in discount slavery, from which you will never escape. He will hold you by the throat and each time say that if the price is not reduced, you will never see him again.
There is no need to panic here. Such clinical nurse specialist email list a client should be denied a discount, but do it carefully, explaining that you are not that influential. Instead of lowering the price, give more attention, find something to attract. For example, provide VIP support, organize training lessons for his employees, offer some nice delivery perks, give a beautiful calendar, in the end.
In a nutshell: support his sense of self-importance. Surround him with care, let him always feel his VIP status - and believe me, he will be happy.
He meticulously compares prices and presses on the fact that others have lower ones.
Yes, comparison is a favorite topic. And it is not a fact that the client is going to leave you - perhaps he is just looking to what limit he can push you. After all, usually, if a person really wants to do something, he does it, without any loud statements or intimidation.
Your tactics: it seems like such a client has nothing to object to, because, when comparing prices, he thinks logically. But do not rush to part with him - try to establish a conversation, find out where exactly the person found a lower price and what else is attractive about that other company.
During the dialogue, it often turns out that your prices are slightly higher for a reason, but due to better service, greater functionality than competitors. Find out what is more important for a specific client - just price or, perhaps, other indicators such as a wide product range, quality characteristics, reliability, etc.
Explain that you have valuable advantages over your competitors that are worth paying a little more for. Let the customer see that choosing a cheaper option will not solve their problem completely.
You can refuse a discount to a client and still give them the opportunity to save on something by offering a referral program, a price reduction for a larger wholesale order, hinting at the benefits of upcoming promotions, etc. Remember that there will definitely be competitors on the market selling cheaper, so there is no point in giving discounts to everyone who will refer to this fact.
In a nutshell: present strong arguments in your favor, but don’t let yourself be drawn into dumping – offer the client other attractive benefits that competitors selling cheaper don’t have.