Here’s how to create a WIN:
Posted: Mon Jan 27, 2025 4:27 am
And that’s how every customer service experience should make you feel as well. Being courteous and polite are the most important tools to becoming a great customer service rep!
Your Top Courtesy phrases:
“Please…”
“I’ll be happy to help you…”
“Would it be O.K. if I put you on hold?”
“Thank you very much for your patience.”
“Could you please hold while I check that for you?”
“Thank you for calling us today!”
And the key to using them effectively is Consistently!
Secret #7: Make Every Customer Experience a WIN
How would your customers describe their experiences france telegram data with your customer service team today?Would they feel underwhelmed, dissatisfied, satisfied, happy they called, or ‘this call was a WIN!’
The goal of all customer service training should be to get your team to consistently deliver the kind of customer service that will keep your customers coming back and recommending your services.
Be consistently courteous
Make your customers feel welcomed
Listen to and respond appropriately to their problem/request
Present the solution and get their buy in
Go the extra mile
Make them feel special at the end of the call
Conclusion
As we mentioned, great customer service is a culmination of a set of skills that can be learned and measured. It starts with the proper training of these fundamental skills and then coaching their use on a consistent basis.
Your Top Courtesy phrases:
“Please…”
“I’ll be happy to help you…”
“Would it be O.K. if I put you on hold?”
“Thank you very much for your patience.”
“Could you please hold while I check that for you?”
“Thank you for calling us today!”
And the key to using them effectively is Consistently!
Secret #7: Make Every Customer Experience a WIN
How would your customers describe their experiences france telegram data with your customer service team today?Would they feel underwhelmed, dissatisfied, satisfied, happy they called, or ‘this call was a WIN!’
The goal of all customer service training should be to get your team to consistently deliver the kind of customer service that will keep your customers coming back and recommending your services.
Be consistently courteous
Make your customers feel welcomed
Listen to and respond appropriately to their problem/request
Present the solution and get their buy in
Go the extra mile
Make them feel special at the end of the call
Conclusion
As we mentioned, great customer service is a culmination of a set of skills that can be learned and measured. It starts with the proper training of these fundamental skills and then coaching their use on a consistent basis.