Chatbots to help us overcome the coronavirus crisis?

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We have recently offered you the best tips to win the battle of summer sales against large stores and on this occasion we want to talk to you about a very interesting topic, which has recently become very relevant. Because the coronavirus has put the viability of some businesses in check, some due to lack of activity and others due to excess. Because the most obvious consequence of the cessation of activity of some businesses has been added to the notable increase in sales suffered by others, due to the nature of the crisis in which we find ourselves. This boom has meant that many marketers have had to resort to certain bots to automate tasks that they would not be able to carry out manually . We explain everything below under these lines so that you can learn how chatbots can help you during the coronavirus crisis.

Computers talking to people, all bad?
We all want people to help us when we access customer service. However, there are companies that opt ​​for chatbots, either because they can't figure it out or because they are so advanced that the truth is that there is hardly any difference for the most basic questions. Because questions related to product availability, opening hours or other bosnia and herzegovina number dataset questions are so easy to answer that there is no need for a person to be behind the service. In fact, a well-managed chatbot speeds up tasks a lot , since it responds quickly and specifically , without beating around the bush, something that not all people are capable of doing. They are also very useful when queries come in outside office hours, since it is not easy to provide support twenty-four hours a day. Not to mention the response in different languages, which greatly enhances the quality of the service.

Chatbots in Shopify
Chatbots, before the coronavirus, had developed a lot in recent years. So much so that they have learned to respond based on customer behavior , which greatly improves the success rate in responses and can also communicate with them to inform them of the availability of a certain stock or to communicate some type of news that interests us. At Shopify we could highlight the following chatbots for their quality and communication capacity:

Liveperson – can be integrated with Facebook and Twitter, which greatly complements its capabilities. It collects user information to generate automatic reports. It is not free, but it is very interesting. The price must be agreed with their sales department.
IntelliTicks : offers the option to pay through the chat itself. It has a menu within the chat and is suitable for SMEs and the price is also very affordable, including the free option.
Intercom – You can send emails with marketing campaigns. Notifications and live chat with customers. Very easy to use, but expensive, with $87 per month being the cheapest.
Zoho SalesIQ – Very easy to install and integrates seamlessly with other Zoho products. Has its own Chatbot builder but requires coding. Quite high price.
Zendesk : multi-channel support, with email, web, phone, chat, social networks… Quite affordable price, from $14.
Conclusion
We cannot abandon personal and traditional customer service, but the truth is that this technology is here to stay and is advancing by leaps and bounds . Well managed, chatbots can be very useful for both us and our customers. The important thing is not to neglect this department of our online business at all, since a good percentage of our total sales usually come from there. The coronavirus has put us all in check and chatbots can help us if we use them well.