transmitted.
A telephone conversation or correspondence by e-mail helps to speed up contact, but does not provide any effect of presence. You do not see the facial expression, facial expressions, gestures, posture of your interlocutor, you cannot meet his gaze. For this reason, many believe that it is much easier to lie on the phone or in correspondence than in a face-to-face conversation.
The choice of one or another overseas chinese in australia data communication channel is also determined by considerations of legitimacy in cases where the message must be convincing from a legal point of view so that in the event of a business conflict it can be presented to the court as evidence. This is why all transactions in business are formalized in writing; simple oral communication in business communications is not enough.
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Types of business communications
In the structure of business communications, various types can be distinguished. If the company is healthy and successful, then all known methods of communication are practiced: meetings, telephone negotiations, and publications in the mass media.
Internal and external contacts
The latter include those communications in which a business exchanges information with the external environment. No enterprise exists in a complete vacuum – on the contrary, entrepreneurs actively contact the environment. This is done using a whole arsenal of methods that are selected for the addressees. For example, to contact actual and potential buyers, a company uses advertising of its products and other methods of market promotion: direct sales, direct mail, fairs, etc. Customer opinions are studied in sociological surveys.
All information exchanges within the company, between its components, are considered internal. This is communication between levels of the organizational hierarchy (vertical business communication) and between departments of the same level (horizontal business communication).
Internal and external contacts
Various forms of contact
We are talking about the means of interaction that have already been mentioned earlier. Let us dwell on each of them in more detail, as well as communication technologies in business.
Such a verbal means of communication as oral speech is still widespread in business circles. Speech is spontaneous, fast, and in addition to words, it includes non-verbal signals. Such tools include, for example, facial expressions, posture, gestures. They are usually used to establish emotional contact during negotiations, to show your attitude to the interlocutor.
Text communication is used no less than oral communication, both within the company and in the external environment. Business communications today are impossible without correspondence with colleagues, superiors, subordinates (in the form of memos, reports, orders, instructions), contractors, dealers and suppliers, customers. An internal corporate newspaper or intranet portal is also written communication.
Types of communication
To delimit and systematize information flows, a formal type of contact is used. The widespread use of such business communications is a characteristic feature of companies with a rigid management hierarchy.
For example, a very formalized form of communication is a meeting, and it remains the main method of communication in such organizations. Managers, holding a meeting with employees and heads of departments, exchange operational information with them, summarize plans and agreements, and as a result make specific decisions, give instructions, and appoint responsible persons. Remote management in branches is carried out through conference calls.
The need to communicate is inherent to all people at all times, and the work environment is no exception. Therefore, companies have some informal communication channels. Usually these are rumors and gossip (researchers consider them to be 75% true). Bosses also resort to this channel when they want to find out what their subordinates really think about certain issues, how they feel about innovations.