Identify your targets and goals

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Things to keep in mind when setting up an inside sales department
Clarifying targets and goals is an essential process when a company is working on something new, not just inside sales. What targets
will you approach through inside sales, how far will you pursue customers through inside sales to close a deal, and what is your final goal? Once
you have clarified your goals, it is also a good idea to set KPIs as numerical targets for achieving them.

Avoid personalization

Sales activities tend to be personalized, depending on the skills and japan whatsapp number data connections of each salesperson. However, inside sales is the polar opposite, and is defined as something that will produce the same results no matter who does it.

Therefore, in inside sales, it is necessary to share the sales assets of each individual sales person and incorporate them into inside sales as the know-how of the entire company. By continuing this, sales know-how that tends to be personal will accumulate as a corporate asset, and the know-how will be passed on even if a key person leaves the company.

In particular, tools used for inside sales, such as SFA and MA, excel at quantifying and analyzing such know-how. Sales results, which have previously been evaluated intuitively, can be further improved if they can be visualized using these tools.