You can enter feedback surveys whenever customers have contacted the service department

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Using this valuable data, we built a solution using our Digital Assistant. First, we introduced promotional messages on those two pages that suffered from high bounce rates.

The result?

An impressive 4,909 clicks over the next three months. Secondly, following extensive product development, this number grew to over 30,000, which led us to expand the campaign to the brand's ear bahrain mobile database piercing page, increasing earring sales.

We used user information from browsing history and recommended products along with promotional messages to keep visitors to Claire's website engaged.

The brand’s average order value (AOV) increased from £24.60 to £25.68. And the whole project started because of a brand that was closely monitoring its website performance.

Customer satisfaction
Superior levels of customer satisfaction should be sought in your business. Product reviews and order satisfaction surveys should follow all purchases as standard.


It’s also helpful for businesses to seek more specific feedback at different times throughout the year. This could include questions about the usability of your website, areas your customers would like to improve, or your product offering.

To encourage loyal customers to complete longer surveys, it’s worth offering a sweetener (“10% off your next order!”) or using the responses as entry forms for a contest to win a free product.