To understand how business communication differs from simple interpersonal and social communication, it is necessary to study its distinctive features and characteristic signs. They will help to give specificity and completeness to the definition we are considering.
Business communication ethics is determined by the ability to read the signs of national images with their inherent psychological characteristics, which are embedded in the collective understanding of the state system and the people, containing generalized characteristics of mentality. Business communication ethics arose at the junction of several sciences, such as management psychology, academic organization of labor activity, ethics. Modern realities dictate the need to master business ethics as an integral part of effective and successful interaction between people.
Ethics and etiquette of business communication
Regardless of status (businessman, top philippines email list manager or office clerk), each participant in official communication must be able to correctly express their thoughts, present arguments, analyze the interlocutor's point of view and be able to critically assess the information received. Actively listening, directing communication in the right direction, as well as setting up a favorable environment during a conversation and using the opportunity to win over a partner - all of these can be called mandatory skills for building a productive dialogue. This requires preparation.
A kind of core of communication ethics in a professional environment is the image of a boss or subordinate. For a successful career, it is not enough to succeed in interpersonal relationships at work and perform your duties well. A true professional in his field is at a certain level of cultural development, which means he has a culture of speech and a culture of business communication, including, since they are closely interconnected.
Today, in order to analyze ethical argumentation, one must have an understanding of the two most common principles of its structure:
utilitarian principle;
the principle of moral imperative.
The first approach takes the basis in the commission of any action that will be possible based on moral considerations and has the goal of benefiting the maximum number of people. In this case, the ratio of possible harm caused and the overall benefit of the action is assessed. If the harm prevails over the positive result, the act is unethical. If causing harm is inevitable, the action is chosen that will have minimal negative consequences.
The second principle we are considering is based on the recognition of the immorality of an act regardless of any conditions of a specific consequence. For example, stealing something is definitely a bad thing, deceiving one person is as low an act as deceiving a group of people.
Business interaction ethics is an unshakable monument in any professional activity of a person. It needs to be developed constantly, because the role of business communication in the positive result of absolutely any business cannot be overestimated. People contact each other daily in the process of work, they develop a list of goals, for the achievement of which it is necessary to be able to analyze and take into account the interests of other partners, to find mutual understanding with them. The ability to correctly convey your thoughts will undoubtedly serve as a support for a productive dialogue with the interlocutor.