Don't think that customer service is just about making that phone call. The process begins with the first call and is built throughout the company's relationship with the customer. This relationship doesn't just depend on saudi arabia companies email listthe customer looking for your product/service, but also on the company and its: specialized contact, personalized discount, reminder of a product/service the customer prefers, among other types of contact.
With this in mind, we have separated some basic tips that are necessary to have quality customer service , below they are:
- Treat everyone who comes to you well, even if it is not a matter related to your sector;
- Avoid leaving the customer waiting, especially when solving problems, people are becoming more demanding every day;
"- Avoid using negative expressions, they can have a bad effect in some situations;
- Make the client feel at ease, don't pressure them or insist on something they don't want;
- Speak lightly and sincerely, the good energy will be passed on to the client;
- Don't just look for another customer, connect with them and what they want from your product/service.
Quality service results in successful business growth. A tool that is very important for customer service performance is CRM . With it, the team has access to all the necessary information about that customer. Having everything at hand when needed and used successfully becomes a great ally for sales strategies and customer loyalty.